Quick Summary
24+ Hours Before
Full refund — no questions asked
Less than 24 Hours
Up to 50% cancellation fee
No-Show
No refund or rescheduling
Important Disclaimer
This website is operated by a third-party booking partner. We facilitate bookings and process payments on behalf of the Cruise Service Provider. Refund decisions and processing are subject to the policies of both the Platform and the Cruise Service Provider. We are not liable for any service-related disputes — all such matters should be directed to the Cruise Service Provider.
1. Cancellation by Customer
1.1 Cancellation Window: Customers may cancel their booking at any time prior to the scheduled cruise departure. The refund amount depends on when the cancellation is initiated relative to the cruise departure time.
| Cancellation Timing | Refund Amount |
|---|---|
| 48+ hours before cruise | 100% full refund |
| 24 – 48 hours before cruise | 100% full refund |
| 12 – 24 hours before cruise | 50% refund (50% cancellation fee) |
| Less than 12 hours before cruise | No refund |
| No-show (did not arrive) | No refund |
1.2 How to Cancel: Cancellation requests can be submitted through:
- WhatsApp: Send "Cancel my booking" to +91 9817363968 with your booking ID.
- Email: Send a cancellation request to calmadinnercruise@gmail.com with your booking ID.
- Phone: Call +91 9817363968 during business hours.
1.3 Cancellation Confirmation: Upon processing your cancellation, you will receive a confirmation message via WhatsApp with the refund amount and estimated timeline.
2. Cancellation by Cruise Service Provider
2.1 Weather Conditions: If the cruise is cancelled by the Cruise Service Provider due to adverse weather conditions (heavy rain, strong winds, high tides, or storm warnings), the customer will be offered:
- Option A: Full refund of the entire booking amount.
- Option B: Complimentary rescheduling to the next available date at no additional charge.
2.2 Technical/Safety Issues: If the cruise is cancelled due to mechanical failure, safety concerns, government orders, or regulatory requirements, the customer will receive a full refund or rescheduling option.
2.3 Insufficient Passengers: The Cruise Service Provider reserves the right to cancel the cruise if the minimum passenger threshold is not met. In such cases, a full refund will be issued.
2.4 Force Majeure: Neither the Platform nor the Cruise Service Provider shall be liable for cancellations, delays, or non-performance caused by events beyond reasonable control, including but not limited to natural disasters, epidemics, pandemics, war, civil unrest, government restrictions, strikes, or acts of God. In such cases, refunds or rescheduling will be offered at Our sole discretion.
3. Refund Processing
3.1 Refund Method: All refunds are processed to the original payment method used during booking (UPI, credit card, debit card, net banking, or wallet). Cash refunds are not available for online payments.
3.2 Instant Refunds: We process refunds through Razorpay's instant refund system. In most cases, refunds are credited to the customer's account within minutes to a few hours.
3.3 Standard Refunds: In cases where instant refund is not supported by the customer's bank, standard refund processing takes 5–7 business days from the date of refund initiation.
3.4 Refund Notification: Upon refund processing, the customer will receive a WhatsApp notification with the refund amount, reference ID, and estimated credit timeline.
3.5 Pay-at-Jetty Bookings: For bookings made with the "Pay at Jetty" option where no online payment was collected, no refund is applicable as no payment has been received by the Platform.
3.6 Partial Payments (Advance): For bookings made with the 10% advance option:
- If cancelled within the full refund window, only the advance amount paid online will be refunded.
- Any balance amount paid at the venue is not processed through our Platform and must be claimed directly from the Cruise Service Provider.
4. Non-Refundable Situations
Refunds will NOT be provided in the following situations:
- Customer no-show — failure to arrive at the boarding point at the scheduled time.
- Cancellation made less than 12 hours before the cruise departure.
- Customer removed from the cruise due to inappropriate behavior, intoxication, or violation of safety rules.
- Customer denied boarding due to failure to carry valid ID proof or failure to pay the balance amount (for advance payment bookings).
- Dissatisfaction with food, entertainment, or service quality — these are provided by the Cruise Service Provider and are not within Our control.
- Late arrival at the pickup point causing the customer to miss the cruise.
- Customer voluntarily leaving the cruise early or choosing not to board after arriving at the jetty.
5. Dispute Resolution
5.1 If you believe a refund has been unfairly denied or processed incorrectly, please contact us within 7 days of the cancellation with your booking ID and reason for dispute.
5.2 All disputes will be reviewed and resolved within 7–14 business days of receiving the complaint.
5.3 Our decision regarding refund disputes is final and binding, except where required otherwise by applicable consumer protection laws.
5.4 For service-related complaints (food quality, entertainment, crew behavior, transportation delays), customers must directly contact the Cruise Service Provider. We, as the booking partner, are not responsible for and cannot process refunds based on service quality complaints.
6. Limitation of Liability
As a third-party booking partner, our liability is strictly limited to the booking amount collected through our Platform. We are not liable for:
- Any loss, damage, injury, or expense incurred during the cruise, transportation, or related activities.
- Cancellations or changes made by the Cruise Service Provider.
- Delays or failures in refund processing by payment gateways or banks.
- Disputes between the customer and the Cruise Service Provider.
In no event shall our maximum liability exceed the total amount paid by the customer for the specific booking in question.
7. Contact for Refunds
For refund requests, status inquiries, or cancellation assistance:
Phone / WhatsApp
+91 9817363968Please keep your Booking ID ready when contacting us for faster resolution.